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Frequently Asked Questions

SHIPPING

Purchased products are packaged by the vendors and shipped via Mauritius Post or any other preferred service provider of the vendor selling the goods

Products and services sold on the Shoppaddi E-market are not shipped anywhere outside Mauritius.

Waiting time for package delivery is usually between 2 to 5 working days (excluding public holidays) or any timeline set by the vendor. Also note that should there be a natural occurrence (cyclone. Torrential rainfall etc.) that hinders operations, delivery of your purchased product might be further delayed. In any case where there is an unexpected delay in the delivery of your ordered item, the store vendor is expected to inform you according.

PAYMENT

Shoppaddi offers easy online payment (Visa, Mastercard, American Express) for buyers as well as payment via bank transfer.

Online shopping has become very popular in recent years and on the Shoppaddi platform we ensure that your transactions are private and confidential.

ORDER AND RETURNS

To place an order, click on the product of choice. If the product is out of stock, there will be a label that indicates that the product is out of stock. If the product is available, proceed to edit the quantity and then click on “Add to Cart”. After adding all products of choice to cart, you can then proceed to view your cart by clicking the shopping bag icon on the top right of the page. Review your cart and then click on the “Proceed to Checkout” button. On Checkout, don’t forget to include recipient’s details, delivery address and other required information. Proceed to include card details, click on the “Place Order” button and you will receive an email confirmation stating that your order has been received and is being processed by the vendor.

After reviewing your cart and proceeding to place an order, please note that such orders cannot be changed. Should you have further inquiries please contact us at ordersupport@shoppaddi.com

You can shop without having to create an account, however on checkout, you will need to provide relevant information for the vendor to be able to process your order for delivery.

Upon placing your order, you will receive a confirmation email containing your Order ID and a link to the order tracking page on Shoppaddi where you input your Order ID and email address (the one used to place the order). You will then see your order status displayed below on the page.

Only products damaged upon arrival or not matching the displayed product on Shoppaddi can be returned back to the vendor. Should you discover within 48 hours of delivery that the product you received does not match your order, please send an email directly to ordersupport@shoppaddi.com. Please be informed that products which have been tampered with or damaged while in your possession will not be accepted. On return of any purchased product, you will be given another piece of the product or in any case where it is out of stock, you will be given the opportunity to select another product from the vendor’s catalogue with the same price. Please see or Terms and Conditions for More Information.

For Further Inquiries! Contact us

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